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    Terms and conditions

    1.       Introduction

    The online sales site www.brettecnica.com (hereinafter referred to as a website or online store) is an online / e-commerce site developed and operated by Brettecnica - Equipment for the Food Industry, Ltd., headquartered at Avenida 19 de Maio, nr. 4, Pav. 4, 2715-001 Pêro Pinheiro, Portugal, hereinafter referred to as Brettecnica

    All persons wishing to make purchases on this site, declare to be of legal age and have the legal capacity to do so. For any purchase made on this site, you are deemed to have read and accepted this Terms and Conditions of Use document and Generic Conditions of Sale. This document will be available online at www.brettecnica.com and can be consulted at any time, even without being registered on the site.Brettecnica could change the present sales conditions at any time.

    1.       Aim  

    These Terms and Conditions of Use and General Conditions of Sale determine the rights and obligations of all parties involved in the process of buying and selling online the articles, which are available on the website, i.e Brettecnica and the person purchasing, hereinafter referred as User.

    1.       Registered and contact with the User

    In order to proceed with the purchase process, the User of the site must should be registered. During the registration process you will have to provide some personal information. All contacts with the User will be made by the email address you entered during your registration.  Unless otherwise stated, the orders will be sent to the address the User entered during their registration process or in alternative, to the address indicated by the user during the order completion process. Therefore, the User should keep his personal data always up to date or present the data for delivery correctly when using the option of delivery in Alternative Address. The User is entirely responsible for the veracity and validity of the information provided, and Brettecnica hereby rejects any responsibility for the eventual use of erroneous or inadequate information. Site access data will be sent to the email address that was used during registration on the site. If you do not receive the email with the access data, we recommend checking your email's SPAM folder.

    1.       Products and Prices

    4.1. Products

    The products available for sale on this site, are those that the User can see during the consultation of the site. All of them show the availability, except for a stock break. In this last case,  if the user has already placed an order, he will be informed the possible date for the delivery of that article. This information will be given, at the latest until the actual shipping data of the order. In the case of a notice that has already been paid, Brettecnica will reimburse the product. The fact that a product is presented on the site does not mean that it is available for sale, and therefore Brettecnica does not assume any obligation for that. Brettecnica could not be liable for damages or losses caused by the eventual use of the products delivered. Prices and specifications of each reference could be changed without previous notice.

    4.2. Price

    Except where expressly indicated, prices are published in Euros and it is applied to pre-defined territory that may correspond to the Country or Region that the User indicated at the time of registration. The VAT is included in the price at the normal legal rate in force in mainland Portugal on the day of purchase. A Brettecnica reserves to the right to change at any time and without previous notice, the price of any product, and cannot assume any differences that the User may complain about this change. Unless any error results in the introduction of the values on the site, which may be detected, the selling price of a product will be the unit price indicated at the time of registration of the purchase.

    The price indicated for each item does not includes the shipping and packaging costs. These costs will be indicated during the ordering process. Shipping costs will be explained more detailed in item 6.1 of this document. The User is responsible for the payment of fees, expenses, taxes or other amounts that are required by the authorities of the Country where he is, and where he requested the delivery of his order. In no case shall these amounts be included in the amounts payable to Brettecnica.

    5. Site navigation, orders, order registration and payment 

    5.1. Site Navigation

    The User may freely navigate in the site without being registered in, and does not will incur in any obligation to place an order. Only registered users of the site will be able to place orders as referred to in point 3. For these, the navigation in the site is also free and without the commitment to place an order.

    5.2.Order Registration

    In order to register an order, the User must have one or more items in the shopping cart and after accessing it, he must choose the option "Finalize Order" and "Confirm".Before selecting to confirm your order, you can still remove or add items from the shopping cart on the order completion screen by clicking the "Edit cart" button. In the next step you must choose the mode of delivery and the way of payment. In this phase, it will be added to the order, the values of shipping, which will be automatically calculated, as described in point 6.1.

    5.3.Payment of Orders

    In Portugal the User can choose to pay by ATM or Bank Transfer

    5.4. Finish Order

    When you select the "Finish" option the order will be registered and confirmed in our system definitively. Before this, you can go back and modify your order, payment method or delivery, but after "Finalize the Order" it becomes final and it is not possible to change it. The User will immediately receive an email confirming the registration of the order and showing its details, namely: articles ordered and their prices, shipping values, payment rates and applicable discounts. The order will be archived in informatic system of Brettecnica, and/or physically with the aim of registering the orders received and its processing. This order represents evidence of the contractual relationship of purchase and sale established between the User and Brettecnica.

    5.5.Order Confirmation

    All orders will be confirmed by Brettecnica by sending a second email, where is mentioned any changes to the order, for lack of any article, and the User will be informed how to proceed with the payment of the order.

    5.6. Cancellation or changing of order 

    Any order may be canceled without any expense for the User 24 hours following the Order Register as described in 5.2. The cancellation or order change should be submitted to the email geral@brettecnica.com or other that Brettecnica could indicate.

    1.       Shipping Calculation and Delivery of Orders

    6.1. Shipping Costs

    Shipping costs are calculated automatically and will be supported by the User. This value can be changed without prior notice in case of certain information introduced in the services used by Brettecnica, revision of price list or any error verified in the calculation of the same. This shipping prices only include deliveries in Portugal Continental.
    In the case there is any change to the order done by Brettecnica or requested by the User, this value is recalculated and changed from the initial value to the current value.
    The shipping costs to Madeira and Azores will be calculated after the end of the order by the user, not automatically.

     

    6.2.Delivery Modes

    The delivery service will be provided by entities external to Brettecnica and have been selected to ensure a rigorous and quality service. When you register an order, the options for the delivery will be automatically presented, indicating the amount to be paid and the expected delivery time. This service can also be done through the Brettecnica fleet whenever the deliver is coincident with some of the distribution routes.

    6.3. Delivery Time

    The estimated delivery time for receive the order is about 3-4 business days for products in stock. In case the selected product is not available for immediate shipment, the customer will be informed of the new delivery date. The delivery time is given by the corresponding supplier and, in no case, Brettecnica could not be responsible for any delay or possible delivery ahead of schedule.

    6.4.Delivery of the order

    The orders are delivered to the address indicated from the User during the site register or an alternative address expressed during the ordering process. Any permanent change in the address, should be done during the register. As already mentioned, Brettecnica could not be liable for damages caused by the incorrect filling data on card. Brettecica always recommends a delivery address when someone could receive it during normal working hours.

    Brettecnica only delivers the orders in Portugal.

     

    1.       Personal data

    7.1. Collection of Personal Data

    The personal data collected during the registration process are strictly necessary, in order to have the possibility to be contacted and to provide a personalized service. The data will also be used to process the orders and in case the user need to be contact.

    Your personal data are extremely important, and Brettecnica recognizes the importance of protecting them, whatever its nature. For this reason, was developed a set of security measures aimed at protecting them.

     

    7.2.Use and Security of Personal Data

    By registering or purchasing online, you expressly warrant to Brettecnica your consent to use your personal data and address, as well as the data relating to your purchases and forms of payment. This data will be saved and processed in an informatic base, and can be used in communication networks that reinforce and personalize the products offer, services, promotional or advertising campaigns or for order processing. Brettecnica guarantees to its Users that their personal data, will not be rent or sold to third parties. All the information is confidential and only used by Brettecnica, except in situations of legal conflicts.

    All information provided during the registration will be used to:

    -       Process, complete the data and deliver your order, as well as to notify you about the status of the order.

    -       To ensure that the User Support Service can contact you to provide answers to questions and situations of interest or to communicate new advantages or promotions.

    At Brettecnica, the access to your information is restricted, only used to carried out and to satisfy your order, since the payment, the delivery mode and to the user support.
    Even if all possible precautions have been taken to protect the personal data of Users, Brettecnica can not be responsible for any act that does not derive from its own negligence.

    In situations of inappropriate use of the site and independently of legal procedure that may be applied, a Brettecnica reserves the right, to keep, to change the registration of the user, cancel the orders and any other type of information of the user.

    7.3.Update of Personal Data

    The User is the only responsible for updating and validating the personal data, when justified. He should make the log in to the site and rectify any eventual data.

    1.       Cancellation, return of orders and exchange of articles

    8.1. Cancellation and Return of Orders

    The User may cancel his order if, within 24 Hours, send an email to geral@brettecnica.com or to another email that Brettecnica may indicate, expressly this intention.
    Upon receipt of the order, it will have a deadline of 5 days to cancel the purchase and sale agreement made on the site (total or partial return of the order), and should notify Brettecnica by email (geral@brettecnica.com ), ie registration / acknowledgment of receipt, forwarded to the address indicated in point 8.2., indicating the reason for the exchange.
    (According to Dec. Law no. 143/2001 of April 26 with effects by Dec. Law 82/2008 of May 20).

    8.2.Procedures for the Return of Order

    The User must send the articles that he intends to return, to Brettecnica, for the following address:

    Brettecnica – Equipamentos para a Ind. Alimentar, Lda
    Avenda 19 de Maio, nr. 4, Pav. 4
    2715-001 Pêro Pinheiro
    Portugal